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The online gaming industry is growing at an exponential rate, creating a highly competitive business environment where customer experience is critical for driving brand differentiation and ensuring customer loyalty. Regardless of how often they play, a small interruption in the game can completely ruin the gaming experience.
Even worse, if such issues are not handled quickly and seamlessly, customer loyalty can be lost. Stoiximan was quick to realise this. As one of the most established gaming operators in Greece, the company has been using customer service as a key brand differentiator from the very beginning.
Stoiximan offers live sports betting and non-sports online betting options around events such as elections, TV competitions and others. In addition, it provides customers with online casino games, including table games, slots games, live Blackjack and live Roulette.
Currently, Stoiximan is the brand name in Greece and Cyprus and Betano is being used in all other markets. Since its launch in , the company has managed to grow into 6 markets, including Germany, Austria, Portugal and Romania.
When Stoiximan was established, the company had only 30 employees and the customer service team included only a few people. Moreover, the customer support team was using different platforms for email, chat and phone calls, so they had to jump across multiple systems to track customer conversations.
Since its launch in , the company has managed to grow into 6 markets, including Germany, Austria, Portugal and Romania. When Stoiximan was established, the company had only 30 employees and the customer service team included only a few people. Moreover, the customer support team was using different platforms for email, chat and phone calls, so they had to jump across multiple systems to track customer conversations.
Another issue was scalability. We chose Zendesk because it offered great scalability and allowed us to centralise all customer interactions into a single platform. Currently the customer support team is people strong and is rapidly growing. Greek, Romanian, German and Portuguese.
A small delay in processing the payment for a bet or a technical issue with the mobile app can completely ruin the experience. This is why providing quick and accurate response is very important for our customers. We are now using apps such as Viber and WhatsApp to provide immediate feedback and resolve any issues quickly and efficiently.
We believe that these are the channels of the future, particularly for the gaming industry. Also, because you will be working in a brand new, modern office space, with play and rest areas – but when you need a change, you can work from home!
Betano announces 6th international launch in Portugal, acquiring the 8th consecutive online gambling license granted by the Portuguese government from until today.
Our services are provided legally in Greece ar. Our Exclusive Relocation Package for you. The Greek crisis has led to a massive loss of human capital; a lot of great Greek talent got scattered abroad and we are determined to bring that talent back home, as: Our society needs all these young, gifted people like you to get back on track.
Investing in talent is the key way to success, no matter the challenges. We believe that we can offer the right jobs to help you unfold your full potential here.
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